This Refund Policy governs the terms and conditions for refunds related to the purchase of used and new parts of ATM machines and ATM machines (collectively referred to as “Products”) from the Dollar ATM Club website (“www.dollaratmclub.com”). By making a purchase on the Website, you agree to be bound by this Refund Policy.
1. Eligibility for Refunds
1.1. You may be eligible for a refund under the following circumstances:
The Product received is damaged or defective.
The Product received does not match the description provided on the Website.
You receive the wrong Product.
1.2. Refund requests must be submitted within [X days] from the date of delivery, as indicated by the shipment tracking information.
2. Refund Process
2.1. To initiate a refund request, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. You will be required to provide the following information:
Your order number.
Description of the issue with the Product.
Clear photographs of the damaged or incorrect Product, if applicable.
2.2. Once your refund request is received, we will review it and may request additional information if necessary.
2.3. We will notify you of the approval or rejection of your refund request. If approved, we will provide you with instructions for returning the Product.
3. Return of Products
3.1. If your refund request is approved, you will be responsible for returning the Product in its original condition and packaging, unless otherwise instructed by us.
3.2. You will be responsible for the shipping costs associated with returning the Product, unless the return is due to our error.
4. Refund Processing
4.1. Once we receive the returned Product and verify its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
4.2. Refunds will be processed within 3 to 5 business days after the receipt and verification of the returned Product.
5. Non-Refundable Items
5.1. The following items are non-refundable:
Products that have been used or installed.
Products that have been damaged due to misuse, neglect, or improper handling.
Products that have been modified or altered in any way.
Products that are not returned in their original packaging.
6. Partial Refunds
6.1. In some cases, partial refunds may be granted if the returned Product is not in its original condition or if parts are missing.
7. Contact Information
7.1. If you have any questions or concerns about our Refund Policy, please contact us at Contact@dollaratmclub.com
By making a purchase on the Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.